Tag: customer service nightmare

If You Fuck Up AT Least Be A Man About It.

I mentioned in a Recent Post that We had a New Septic Tank Installed, and Why the Installation went just Fine Everything Else wasn’t. I’m going to be a bit unorthodox here and Tell You the Moral to the Story Up Front. The Moral of this Story is: NEVER SECOND GUESS YOURSELF.

You see I have a Contractor Who is Absolutely fucking Awesome and I Trust (which for Me is Saying a Shit Load) so I asked Him for a Referral. He gladly gave Me the Contact Info for the “Only I Guy I Trust for these Things…” as He put it and All was Well. Now right Before I called My contractor’s Guy a Family Friends it turned out had just had a New Septic Tank Installed too. This Family Friend went on and on and fucking on about how goddamn great the Experience was like it was the Second coming of Christ Himself. So after consulting some key Family Members Opted to Use Her Guy since He was apparently fucking Fantastic.

I got in Touch with the Family Friend’s Guy and everything at that point was in fact fine. The Guy Who’s name is, and I swear I’m not bullshitting is Tripp (Yes with to P’s because that makes it Classier or whatever). He showed up on Time and  Left before the Job was Done saying Everything was alright and He was off to another fucking Service Call. Again He reassured Me the 2 man work crew He left Behind had everything on lock, BUT it was in the Last 30 Minutes of the Job that shit went South.

           

I was on the Internet No surprise there when all of a sudden in the preverbal Blink of an Eye My Service Went completely Dead nothing Internet related wasn’t working.I immediately knew what the fuck happened the Work Men had Hit Our Internet Hook up, and I ran the fuck outside to inquire. The first Work Idiot ignored Me when I tried to get His Attention until I got Loud and He couldn’t pretend not to hear me. I demanded to know if one of them had accidentally banged into My Shit because all of a sudden coincidentally Dead in the fucking Water as it were.

The Work Idiot I addressed Never actually said a single fucking word obviously not wanting to answer the Question like a guilty fucking child. What I mean by that is He acted like a Child who damaged something, put it back, and hoped no one would notice only to inevitably end up being Caught. So while Work Nitwit number one was Playing Dumb for all it was fucking worth they other Work Stooge asked Me if I had tried resetting the Wifi. I suppose the  Question was meant to distract Me but what the fuckwit hadn’t considered was I anticipated such stupidity and already had preformed all the Standard Tricks and Trouble Shooting to No Avail.

I informed the Backhoe Driving Fuck Stick I had and it Obviously was due to the Fact that they accidentally damaged My outside Internet hook up and Shit. I then proceeded to jump onto My phone to keep from going Completely Insane on the Two dumbfucks milling around in My front Yard. I am well aware I have fucking anger management issue and I try not to be a utter fucking Asshole,, BUT I have no fucking problem being a Really Nasty Fuck if need Be. As I do my damndest to not go Batshit Crazy on these Two fucking Fools They shuffle around for a few Minutes, and then up and Left without saying jack diddly shit. Of course that Pissed Me off more, BUT I figured why pick a fight with 2 piece of shit Pions its the Boss I wanted to talk to.

           

I then spent 2 fucking Hours on the goddamn phone with My Internet Provider check EVERY FUCKING SINGLE THING until the First Customer Service Tech had to transfer Me to an Advanced Technician. I did another round of Diagnostic tests and Shit, but the Advanced Guy couldn’t fix anything though He really was trying like a motherfucker to Help God Bless Him. I told Him a Work Crew fucked up the Exterior Transmitter, and I wanted to do all this torturously mind bending bullshit to Prove it in case it was disputed by Tripp. The Next Day a Technician came out and INSTANTLY verified I was Correct that the Transmitter Deal had been smacked way out of whack. The Tech did what He had to and fixed the Problem in timely and Professional Manner. Luckily We have a Maintenance Plan so We avoided the $125 Service Call Charge so at least that was fucking cool.

By the time I calmed down it was the Next Day and first thing I did that Morning was call Tripp who Didn’t pick Up. I waited several hors and tried calling again and again Tripp didn’t answer. Finally I gave up trying to get Tripp’s useless ass on the fucking phone, and left a voicemail. The voicemail was civil as Hell I didn’t yell, Scream, curse, Insult or Threaten Tripp in anyway which is My Modus Operandi. I was told to give Tripp the benefit of the doubt because He could very well just be Busy and that I should give it one more Day. Against My best Judgment I agreed to Hang Back for a little while Longer.

           

Needless to say come the following Day the same shit happens I call and Tripp (who I now assume is ducking My phone calls) doesn’t answer His fucking Phone like a Real fucking Unprofessional and Immature fucking Asshole. By 4:30 as Popeye would Say “I’ve had all I can Stands and I can Stands NO MORE!” and this Time around I left a Second Message. This time I let Tripp know exactly how the fuck I felt. I first informed Tripp that through all of His Childish, Immature, and Unprofessional handling of the Entire fucking Situation that I wasn’t even making it about Money. I never once mentioned the fact that it would Cost Me fucking Money to fix His work Clowns fuck up. It had always been about how the Situation was handled that chapped my ass like nothing else. Thats not to fucking much to fucking ask is it?!  I Hire and pay some Asshole to do a fucking Job They should be Professional since it’s Their fucking Job.

I went on to say I didn’t see how it was fucking possible to Own your own fucking Company and act like such an Immature Asshole when accidents Happen. I said I’m well fucking aware that Shit Happens as do Accidents and if He had just admitted to the mistake, Owned up to It, and Apologized that would have been the fucking end of it. I summed up with reminding Him what a fucking Spineless Coward He had acted like, and that I obviously won’t be recommending Him to fucking anyone Myself. On top of that I also informed Tripp that I would be writing a Negative Review Anywhere and Everywhere I could on Line and on Social Media.

And with That that was That.

Thanks for Reading,

  By Les Sober

Idiot Ian the Tow Truck Schmuck

My car took a shit on me 2 hours (and just short of the State Line) from My Home Office. At first it was no Big Deal as I just called up My Auto Insurance Company’s Road Side Assistance for a helping hand. They sent a Tow Truck Driver over who jumped the car which came alive in an instant, and my Wife and I went on our way.

One exist down the road the Car absolutely shit the bed. Lights didn’t work neither did the gauges as it was apparent that the Alternator had up and Died. We pulled over on an industrial side road, and set up a Tow for the next morning as it was 8:30 pm on a Sunday in The Southern Country.

The following Morning We had decided to have the Car towed to a near by shop where it broke down since towing it to our usual mechanic shop would cost around $300. My Wife called up the Auto Insurance Company, and gave them the new tow info. They said that they would dispatch a Driver, and that if he had any questions that he would contact us. And boy did he.

The Tow Truck Driver was named Ian, and over the course of 4 or 5 phone calls Ian couldn’t follow a single direction my Wife gave him. Now for those wondering I have no idea why he wasn’t using GPS. He finally admitted once again that he was STILL on the WRONG Road, and that he’d call back if he couldn’t get himself turned around. We finally got a text confirmation from Ian that he had dropped the Car off at the specified Mechanic Shop.

After a while We got curious as to why we hadn’t heard from the Mechanic yet so being pro active We called Him. What he said blew my fucking mind. The Car in spite of Ian’s fucking text WASN’T THERE. Affectively my Car was now lost in some shit town 2 hours away across state lines.

We immediately called our Insurance company who called the Tow company (as the said Tow company like all others was contracted with my Insurance company) to find out what the hell happened.

What had happened was this. The Mechanic we were using had 5 separate locations in the area all called Timber Auto, AND the one We had our Car Towed to (WHICH was a recommendation from our Insurance Company) had been sold. The new owners were called Martinez Mechanic Shop.

NOW Ian the Asshole Tow Truck Driver could have called his Dispatcher, The Insurance Company OR Us to inquire what was going on because obviously theres something wrong. Ian in his infinite idiocy CALLED NO ONE and just dumped my Car there no if ands or buts.

The Insurance Company arranged for Asinine Ian to go fix his fuck up by retrieving my Car from where he left it and tow it to the actual Mechanic we were using. AGAIN after a couple of hours We again hadn’t heard shit from the Mechanic so I called him once again.

The Mechanic said he hadn’t had any Tow Truck Driver’s check in with him, but he would go eye ball his lot just to make sure since things were already going shitty. He got back on the phone and informed me my car WAS THERE, BUT Ian hadn’t checked in with the Mechanic opting again to just dump my car and fucking leave.

This pissed me off because until I heard from the Mechanic that the car was there (obviously I didn’t give a flying fuck about the cocksucking Tow Company who employed Ian the Jackass) it was still Missing. The Mechanic coped a attitude because Ian didn’t check in raised a HUGE concern for the Mechanic as far as Liability and the Law is concerned.

I took a minute to remind the Mechanic that I DIDN’T HAVE ANYTHING TO DO WITH IAN THE HUMAN ACCIDENT and as the owner of the Car in question I’m the most pissed of fucking all. We had been working on this Tow starting at 7:40 am and it was 1:15 pm before my Car made it to the correct Mechanic due to the Stupidity of the Tow Truck Schmuck Ian the Inane.

Still craving the idea of caving Ian’s idiotic shit filled skull in with a Ball Peen Hammer, I decided to lodge a complaint with my Insurance company since this shit was completely FUCKING UNACCEPTABLE.

I talked to a very polite and apologetic young man who helped me file my complaint, and then he went above and beyond. He was so absolutely taken aback by what he had heard that he was calling the Tow Company Directly to inquire to as what the fuck was going on with their dips hit driver. I sat on hold while he called, and the Tow Company tried to pin the whole shit show on the address bullshit to which I pointed out that Ian should have called someone over the confusion instead of just dropping my car and fucking off like a Dick.

In the end everything worked out, but what a Shitnado to have to deal with especially after the Double Emergencies of the Day before, and those are to stories for another time and another post so…

Thanks for Reading,

Les Sober