customer service – Page 2

Tech Support is a Shitty Scam

We have all been there Countless Times over the Years to say the fucking least. At the most inconvenient moment possible some piece of technology that We are using/Need takes a massive shit, and refuses to right itself.

And after tooling around with the Device like the good old “Turn it off and on Again” and other DIY tricks of the trade. When nothing within the realm of fucking Logic doesn’t work, and your Device is still having a Tantrum like a bratty fucking child We break the fuck down, curse under Our breath, and call Tech Support.

Yeah those Less Than Helpful 9 out of 10 times with Their bullshit attitudes, and general hating of They’re Lives. Well yup you fucking guessed it some of that Trifling Tech shit happened to Me just the other fucking day.

I jumped on My trusty fucking Laptop (AKA My Partner in Crime) logged on to the site here, and it was all normal until I pulled up a Post I was in the middle of working on. Thats when I found out My Format had somehow become completely fucked rendering pretty much everything if You think about it to a grinding halt.

I spent little over a hour trying My best to remedy the situation, but to no avail. I finally had to accept the fucked up fact that I’d have to call Tech Support in for this fucker.

I spent 40 fucking minutes talking with the first Guy and LITERALLY GOT NO WHERE. Apparently He couldn’t access My screen to see what the fuck I was seeing because something on My end effectively blocked Him before He could.

Well this dumb fuck tells Me since the issue is on My end I need to shut off whatever the fuck it is thats locking Him out. So I said fine tell Me then how the fuck I do it and I will now, BUT thats when the TECH SUPPORT GUY informs Me for some unexplainable reason He can’t.

I then told the Guy how fucking stupid and utterly fucking absurd the issue was. Here I am the Tech Noob asking Him for help only to have Him tell Me Me He CAN”T DO A DAMN THING TO HELP. Then the Tech Expert tells the Noob He needs to figure out an issue the fucking TECH FUCKING EXPERT CAN’T.

Needless to say I was transferred to a Second Guy in what I was told was the TurdPress Live department.

After having to tell the Second joker all over again what the fuck was going on He tells Me He’s all too familiar with the issue and that He sees it several times a Month.

I then ask Him what the hell happened to which He replied an Automatic Update (I have experienced any such fucking thing, at least nothing fucked up like it in the 4 plus years I have been Paying this Provider) had a faulty Plugin that either didn’t load or it only partially loaded either way thats what clusterfucked My Beloved Format.

Now I’m feeling a bit better at least the Second Joker is familiar with the problem, and sounds like this Guy can fix it since He had NO trouble diagnosing the problem in great detail at length. Well I was Wrong.

The next fucking thing I know is this asshole is telling Me for some reason He won’t fucking tell me He can’t intact Fix the issue. I mean shit at least the First Joker had a reason for His incompetence. This Guy had DICK.

I then realized where the fuck this conversation was inevitably headed and that time I was right fucking on.

This assfuck goes on to say that if I want the problem fixed (and remember I can’t write/Post a goddamn thing without My fucking Format being fixed/working) I have to SIGN UP FOR THEIR TURDPRESS LIVE SERVICE.

Apparently They like SO many Others use TurdPress, but in this incidence the Provider Company created TURDPRESS LIVE just to handle all the fucking issues all the fucking users where having. How fucked is that shit I ask You?! A Secondary Company had to create a Tech Support Department to handle THE FIRST COMPANIES USER’S PROBLEMS.

Anyway I damn well know signing up for ANY and ALL ADDITIONAL SERVICES translates into “But You’ll have to PAY US MORE MONEY.” So I ask this fucking Guy how much, and He has the balls to tell Me its “just” a couple hundred a month.

He then lets Me know that most People sign up only for a few/couple months and then drop it like some People do with HBO and Their Game of Thrones Show as well as Other Similar Sinarios with Different Shows.

Bottomline is I’d have to buy a MONTH worth of Support to fix this one issue. I then asked this idiot what the fucking alternatives would be, and He says to surf forums asking questions (and see what the fuck happens) or scouring YouTube to see if You might find something of use. Both would require a great deal of time and effort, but still it all could come up with absolute dick as far as answers.

I was well pissed off by now as anyone would and told this clown I’d have to think about some shit and call back later or something. I sat around for a while killing time before My Wife came home form Work spitting venom.

I for one am SICK AS SHIT that I Pay all these different fucking companies and They all tell Me about the fucking spectacular Customer Service They provide for Their Customers.

Then You have an actual problem thus You call them for Help ONLY TO BE TOLD IT WILL COST YOU MORE FUCKING MONEY for Their Service that can actually fix the fucking problem/Provide the Service You want or need.

I mean where the fuck is the Customer Service Help I’m ALREADY FUCKING PAYING FOR?! How come all these phone fucks can do is charge Me more through some Upgrade orSpecific Service. Talk about Double Billing.

HERE’s The Kicker. Once My Wife got home see took a look at it and had it totally fixed in UNDER 15 Minutes FOR FUCKING FREE.

Tech Support/Customer Service can EAT SHIT SANDWICHES In Jersey.

Thanks for Reading,

By Les Sober

“I’m Missing Two Legs.”

The other night on the way home from the grocery store (where My Wife and I had gone specifically to get shit for dinner) got lazy and went the Fast Food Route. We opted for Fried Chicken.

We pulled up to the Drive Thru Menu, and the Drive Thru Girl did the whole whole Hey how the hell are you, How’s the kids, Welcome to this Fast Food joint, and What do you want today bullshit.

We told her that we would like an 8 piece Dinner. The Girl mumbled something I really have no fucking clue what the hell she actually said. Now We could hear all the back round noise of the kitchen and shit so we couldn’t figure out who exactly the Girl was talking to us or a fellow employee. It was quite unclear.

We waited a minute or two and then repeated the original order. The reply we got from the Drive Thru Girl was this one statement:

“I’m missing two legs.”

My Wife and I had no idea what to make of this so my wife asked her to repeat what she had said and again it was “I’m missing two legs.”

This miscommunication goes on for just shy of 5 minutes where My Wife keeps attempting to clarify what the fuck this statement turned mantra was all about. The Entire time all the Girl said was I’m missing two legs.”

I was sitting there just as puzzled as my Wife and I started to wonder myself what the whole two legs statement means since the problem was we were missing any and all context.

I began thinking is this Girl handicapped and really wants me to know it for some bizarre reason? Did she just kill her Manager, dismember the Corpse, and now realized as she is bagging up the body that the legs are missing? Did she just suddenly look down and her fucking legs were missing? Was she an Amputee who had misplaced her prosthetic legs at work while sitting and working the Drive Thu?

In the end the explanation is more than anti-climactic.

What the Girl was trying in her own absurd way was this:

By “I” was We as in The Restaurant itself.

By “Missing” She meant Out Of

And By Legs she meant Drumsticks.

so “I’m missing two legs.” translated into “We (the Restaurant) are Out of Drumsticks, Can We make a substitution for you?”

She was also referencing that an 8 piece bucket of said Fried Chicken contains 2 Breasts, 2 Thighs, 2 Wings, and 2 Legs. Which when I thought about it made perfect sense.

What? Oh I know what your thinking and Your thinking well Duh no shit Sherlock.

Well as basic the answer is I had never spent any time (not a single second of my many, many years on this planet) contemplating the exact contents of a 8 piece bucket of Fried fucking Chicken, and the ratio of the various Chicken’s Parts.

Thanks for Reading,

Les Sober

From Catastrophe Into Conundrum to Conclusion

A few posts back I mentioned My Car took a complete shit on me rendering it useless. I ended up getting it to a Garage where they replaced the Alternator so sucked, but no big deal. I then picked the Car up and drove the 2 hours back home. That should have been the end of the fucking story. Its My Car so it was far from being over.

A day after I get My Car home the goddamn CHECK TRANSMISSION Light starts blinking like an epileptic on Meth. I took it home, parked it, and waited for a chance to take it to my Home Town shop. I finally got My chance on Friday of that week, and I took it in.

The receptionist asked the obligatory “What can we do for you?”, and My Wife told here verbatim “The Check Transmission Light is Blinking so we brought it in.”

Now because it was around 2:30-3:00 pm they stated the obvious that the Car wouldn’t be gotten to until Monday. See I live in a Micro Podunk Town out in the Woods, and around here Mechanics (among many others) are Closed all Weekend.

I called the Shop late Monday afternoon to get a progress report if you will. The Receptionist said He (the Mechanic presumably) was playing catch up as best he could. Now I don’t know for sure but she kept saying “Him” as if they only had one Mechanic which would make sense around these parts. My confusion comes from the Fact that I’ve seen a couple of Mechanics who apparently work there, and its a 8 bay Garage. Who fucking knows anyway.

I decided not to call Tuesday because the Mechanic obviously was over whelmed with work at the moment. Wednesday was the 4th of July so they were closed which again around here thats just par of the course.

I called them on Thursday, and still the Mechanic hadn’t had a chance to look at it. The receptionist did mention that the Mechanic had had a few free minutes, and was going to run some quick diagnostic test, BUT the machine he was going to use had a dead battery so that was the end of that.

She then let me know the Mechanic was working his ass off Monday, and Tuesday he was at “The Funeral”(this is a prime example of Mirco Town Life. I mean the Receptionist just assumed I knew the person or I at least knew who the hell they were, that they had in fact died, when the funeral was, and that I very well might be attending.), and Wednesday was a National Holiday. Point being its Shitty Timing.

Come Friday I call ONCE AGAIN, and the Receptionist tells me the Problem is the Transmission. WELL NO FUCKING SHIT SHERLOCK. My Wife told her exactly that when we dropped the fucking thing off A WEEK AGO YOU ASSHOLE. That wasn’t all though there was more bullshit coming.

The Bullshit I’m referring to is what the Receptionist tells me next. She tells me that “They” will do SOME Transmission work, BUT there are certain repairs they won’t touch with a ten foot fucking pole. And lucky Me My Car had one of the issues “They” wouldn’t fuck with.

She then refers me to a Shop a few towns over about 45 minutes away that they’ve had a long and extensive relationship Blah Blah fucking Blah. The problem is once again its Friday afternoon so My Wife was working and by the time she got off the Transmission Shop would be closed. And once again we found that the Transmission Shop was CLOSED all weekend.

I parked my Car at a near by piece of property owned by a Family Member. I didn’t want to drive the fucker because I didn’t want to exacerbate the issue just like you wouldn’t want to aggravate an injury.

Come Monday I drove my Car to the Transmission Shop. We walked in the office to find no one there. After standing there for 10 minutes like an Asshole a Shop Mechanic popped in to say the Office Guy is out test driving a customer’s car and will be back soon. This pissed me off to the point I went outside for a smoke to avoid acting like a real dick.

As I finished my smoke a greasy looking guy pulls in, and I assume this is this MIA front desk dude. As I’m walking back the office the Guy calls to me. I walk over and he asks me whats up, and I precede to tell him my transmission light was on I took it in to “I’m not mention their actual name” Shop and they said they wouldn’t do the needed repair so they sent me here.

This asshole looks me dead in they eye and says “We don’t work on Transmissions.” WHAT THE FUCK, YOU OWN A TRANSMISSION ONLY SHOP SO PARDON FUCKING ME??!!! I again feel a over whelming rage coming over me so I told him my Wife was in the office.

We went in and apparently there was a possible issue with the type of Transmission my car had.This is what had led to the Odd statement made by the Greasy Guy, BUT IN REALITY My car had a absolutely STANDARD TRANSMISSION so YEAH THEY COULD FIX IT.

Why the Greasy Guy jumped the diagnostic gun I have not a fucking clue.

I left the car there where the Greasy Guy would run further diagnostics and a drive it to see 1st hand what was going on. What lowered my blood pressure was when the Greasy Guy said he’d do the diagnostics for free. That saved me $90-$120 right there.

Later that Morning The Greasy Guy called me. He told me he couldn’t get an exact pin point on the problem with the Diagnostic Machines so He was going to have to remove the Transmission and “Tinker with it” and take a look.

He then told me how much he charged for this and it stopped me in my tracks because the additional charge was utterly going to fuck up my financial set up as it were. I got lucky again when he informed me that that money WOULDN’T be an ADDITIONAL COST as it would be put words the price of the repair.

I talked to the Greasy Guy Tuesday who said he had NO IDEA who the hell I drove my Car to his shop. See once he removed the Transmission, and opened it up a shit ton of its parts fell the fuck out all over the garage floor. The Transmission was THRASHED.

He said he could rebuild it, and that would fix any and all Transmission issues. I called my Wife to confer. My Wife and I had been spending our free time wondering if it could be repaired or did it need to be replaced all together. At the same time we were playing the “Price of Repair Vs. Getting a New Car in the Battle of Whats The Best Financial Strategy.

I asked The Greasy Guy if he did do the repairs or whatever would the car be reliable (in all due favor its a Older Car) or would investing the money in a New Car be a better Idea. No one wants to make the mistake of holding on to an aging car and end up dumping way too much money into its ongoing list go repairs.

The Greasy Guy said outside of the shitty Transmission that the car was in great shape, and would be good car for quite awhile on. I then authorized him to repair it, and He said he’d be in touch.

I waited but didn’t hear shit Wednesday and din’t bother calling either.

I called The Greasy Guy Today and he reported that the Transmission had been rebuilt, reinstalled, BUT the Mechanic working on it gave it a test drive and had heard an unusual noise. The Greasy Guy was going to test drive it himself, and then put it back up on a lift to take a look. He said he’d be in touch in a couple of hours.

At this point in the game I was loosing my fucking mind. WHAT could possibly be the Problem now? Its been over 2 weeks total I’ve not had my car and Our Micro Town doesn’t have Public Transportation in any form whatsoever, No Taxi or Professional Car Services, and No Uber so without my car I’ve been isolated out at the Lake. All I can say is CABIN FEVOR IS VERY FUCKING REAL.

The Greasy Guy called back an hour or so later to tell me everything had been sorted out and that I could pick up my Car tomorrow anytime after 10:00am.

I couldn’t be Happier.

Thanks for Reading,

Les Sober

Idiot Ian the Tow Truck Schmuck

My car took a shit on me 2 hours (and just short of the State Line) from My Home Office. At first it was no Big Deal as I just called up My Auto Insurance Company’s Road Side Assistance for a helping hand. They sent a Tow Truck Driver over who jumped the car which came alive in an instant, and my Wife and I went on our way.

One exist down the road the Car absolutely shit the bed. Lights didn’t work neither did the gauges as it was apparent that the Alternator had up and Died. We pulled over on an industrial side road, and set up a Tow for the next morning as it was 8:30 pm on a Sunday in The Southern Country.

The following Morning We had decided to have the Car towed to a near by shop where it broke down since towing it to our usual mechanic shop would cost around $300. My Wife called up the Auto Insurance Company, and gave them the new tow info. They said that they would dispatch a Driver, and that if he had any questions that he would contact us. And boy did he.

The Tow Truck Driver was named Ian, and over the course of 4 or 5 phone calls Ian couldn’t follow a single direction my Wife gave him. Now for those wondering I have no idea why he wasn’t using GPS. He finally admitted once again that he was STILL on the WRONG Road, and that he’d call back if he couldn’t get himself turned around. We finally got a text confirmation from Ian that he had dropped the Car off at the specified Mechanic Shop.

After a while We got curious as to why we hadn’t heard from the Mechanic yet so being pro active We called Him. What he said blew my fucking mind. The Car in spite of Ian’s fucking text WASN’T THERE. Affectively my Car was now lost in some shit town 2 hours away across state lines.

We immediately called our Insurance company who called the Tow company (as the said Tow company like all others was contracted with my Insurance company) to find out what the hell happened.

What had happened was this. The Mechanic we were using had 5 separate locations in the area all called Timber Auto, AND the one We had our Car Towed to (WHICH was a recommendation from our Insurance Company) had been sold. The new owners were called Martinez Mechanic Shop.

NOW Ian the Asshole Tow Truck Driver could have called his Dispatcher, The Insurance Company OR Us to inquire what was going on because obviously theres something wrong. Ian in his infinite idiocy CALLED NO ONE and just dumped my Car there no if ands or buts.

The Insurance Company arranged for Asinine Ian to go fix his fuck up by retrieving my Car from where he left it and tow it to the actual Mechanic we were using. AGAIN after a couple of hours We again hadn’t heard shit from the Mechanic so I called him once again.

The Mechanic said he hadn’t had any Tow Truck Driver’s check in with him, but he would go eye ball his lot just to make sure since things were already going shitty. He got back on the phone and informed me my car WAS THERE, BUT Ian hadn’t checked in with the Mechanic opting again to just dump my car and fucking leave.

This pissed me off because until I heard from the Mechanic that the car was there (obviously I didn’t give a flying fuck about the cocksucking Tow Company who employed Ian the Jackass) it was still Missing. The Mechanic coped a attitude because Ian didn’t check in raised a HUGE concern for the Mechanic as far as Liability and the Law is concerned.

I took a minute to remind the Mechanic that I DIDN’T HAVE ANYTHING TO DO WITH IAN THE HUMAN ACCIDENT and as the owner of the Car in question I’m the most pissed of fucking all. We had been working on this Tow starting at 7:40 am and it was 1:15 pm before my Car made it to the correct Mechanic due to the Stupidity of the Tow Truck Schmuck Ian the Inane.

Still craving the idea of caving Ian’s idiotic shit filled skull in with a Ball Peen Hammer, I decided to lodge a complaint with my Insurance company since this shit was completely FUCKING UNACCEPTABLE.

I talked to a very polite and apologetic young man who helped me file my complaint, and then he went above and beyond. He was so absolutely taken aback by what he had heard that he was calling the Tow Company Directly to inquire to as what the fuck was going on with their dips hit driver. I sat on hold while he called, and the Tow Company tried to pin the whole shit show on the address bullshit to which I pointed out that Ian should have called someone over the confusion instead of just dropping my car and fucking off like a Dick.

In the end everything worked out, but what a Shitnado to have to deal with especially after the Double Emergencies of the Day before, and those are to stories for another time and another post so…

Thanks for Reading,

Les Sober

A Peak Behind a Particular Pet Store’s Policy

It was a couple of years ago at this point that I walked into a particular Pet Store which I’d love to call out, and name said Pet Store but I won’t. Why You ask? The answer is I don’t want to run ANY RISK of some asshole reading this, and narcing Me out so then I get sued by this Pet Store for Slander/Defamation of Character.

Anyways I walked into this Pet Store because My Ball Python (Monty and if you get the reference give yourself a pat on the back. The Pet Store had one annoying issue which was even though they didn’t/don’t work on commission get right up in your fucking face like some possessed Used Car Salesman soon as you set a single foot on the floor.

This Employee (who I wouldn’t name here either, but I honestly have no idea what his actual name was/is) was a Assistant Manager or perhaps an actual Manager. He of course came striding up to me with a greasy fake smile that made him look like a fucking Child Molester on Meth and asked Me what I was looking for. I told Manny I was there for a couple of Mice, and Manny cut Me off at the knees. As soon as I said Mice I was going to get the fucking whole rigamarole about being a Snake Owner. What I mean by that is Manny cut me off to ask if the Mice were for Pets or Food and I of course said food.

At this time Pet Stores were considering what to do about the growing Public Opinion on the subject of Reptile Owners feeding live Rodents to their Pets. I won’t take but a moment to address this happy load of Horseshit. First off REPTILES EAT RODENTS, its a fucking FACT OF NATURE. You don’t fault a Nile Crocodile for killing a fucking Wilda Beast do you?!

Second as I wrote PREVIOUSLY there are Dead Frozen Rodents for sale (a half assed attempt to solve the growing tension as Reptile Owners prepared to go head to head and toe for toe with the General Public over the issue) BUT it requires all kinds of nasty prep work because they Reptile will only eat its Prey if its either alive or has just died mere moments ago. You won’t find a Zoo Staff feeding Frozen TV fucking Diners to their Lions and other Big Cats housed there would you?!! If you don’t get what I’m saying here just think about it for a few minutes.

Instead of acting like a self righteous, judgmental piece of ignorant shit in gauged Me in a conversation pertaining sole to My wanting Live Mice to feed a hungry snake. It is pertinent that I mention here for those of you who aren’t aware Male Rats / Male Mice fight constantly which results in serious injuries, I mean think about how sharp their teeth are (not to mention they also have 5 sets of claws so having those are well handy in a fight.) Manny went on to mention that they had the issue with their Stock of Mice/Rats.

See No Pet Store is going to pay a $40-$60 for an initial Vets Visit for a $1.99 Mouse or $4.99 Rat. They also aren’t going to have their employees medicating the injured Rodents with liquid Antibiotics for 7-14 days while applying Topical Ointment. Now on the other hand they also can’t sell the injured Rodents because No One would buy one, No One wants damaged goods. So what can They do about it. At this point in time One Major Pet Store Chain Stopped carrying Live Rodents altogether while another simply decided not to sell Male Rodents as their the aggressive sex. Yet that is Now and this was back When.

Manny continued on to tell me that the Pet Store would be willing to sell Me the injured Mice at a Discount because as far as the business was concerned some money beats no money, but it had to be on the Down Low as the Pet Store didn’t want to upset the General Public. Manny went on to mention that this Pet Store’s policy was if they couldn’t unload them at a discount to Reptile Pet Owner’s they would crate them back up and send them to be Euthanized I’m sure they got a deal for bulk.

I took Manny up on the Back Door Deal of unloading injured Mice for profit and promptly left. I returned a few weeks later again in need of a few Live Mice to feed My Snake (well one of them, it was the Ball Python again as it were.) ,and because of the semi shady grey area the Pet Store was operating in I asked for Manny much like meeting your Pot Dealer at their place of employment. Turned out that Manny wasn’t working that day so another Employee asked how they could help me? Not wanting to possibly get into a heated confrontation with this Employee on the subject of feeding Reptiles Live Rodents (or Prey Animals) I figured fuck it and just went for it.

I told the Employee about My previous arrangement with Manny and it went over like a Pregnant Nun in Church as some would say.They Employee was first and foremost on of those impractical Anti-Live Feed People so that was no help. Second while the grimace on her fucking face showed her disgust for Reptile Owners on the issue of Live-Feed her eyes where busy narcing her out. Her eyes told Me that she damn well knew about the injured Rodent Unofficial Policy, BUT she also knew it was her job to totally deny it. And thats exactly what she did she feigned Shock and Disbelief at what I had said, and then informed no such policy existed (and if Manny did make a deal he was acting on his own, an employee gone rouge if you will.)

I respond by tell the Employee that I didn’t believe a fucking thing she said, and that as far as her personal views on Live Feeding that she needs to keep them to her fucking self (at least while on the job AT A FUCKING PET STORE LIKE AN ASSHOLE) I then told her the issue was far from fucking over and left.

If your pissed I didn’t name this Pet Store I can tell you this. This National Pet Store Chain’s Name STARTS WITH PET and ends in Well you can figure it out based on that I’m sure (or damn well close enough.)

Thanks for Reading,

Les Sober

The Rule of 3 and How It Used to Be

What the fuck killed customer service I ask you?! It was a sudden death by any means, but a long lingering demise whose death rattle has yet to shake the bed. Its bad enough that now a days they have those goddamn Automated Messages calling to try and sell me shit. Back in the day at least I had some satisfaction at being able to tell an actual human to fuck off. Now what am I supposed to do? Insult the fucking thing by telling it it’s mother is a Tape Recorder that eats 8 track ass? Ok enough of that tangent now back to the point.

When I was growing up a great thing was there was NO Automated Anything, and that includes when one had to call Customer Service for assistance. Today you have to deal with an Automated System that doesn’t understand what your saying, wastes 20 minutes of your time essentially going “I Don’t Understand” until your fucking insane, and then you get the option to speak to a living human being. Automation Menu’s aren’t the only change to Customer Service by a long shot.

Not only did I not have to deal with Automation Menus when I was younger, but the actual people I talked to were a far cry from the shit you have to deal with today. Back then the Customer Service Representatives damn well knew what Customer Service was. Look granted being in the Customer Service field fucking sucks big time because you have to spend 8 hours listing to people bitch and complain (or worse like curse you out or become insulting), but the fact is there are people who could and would do just that God bless them.

Its no secret that no matter what fucking job you have Cardiologist to Janitor at some point your going to have to Eat Shit (Its the same in one’s personal life as well). Eating Shit is an unavoidable part of Life, theres nothing you can do about it but o just accept it and go on living for Christ’s Sake. I mean why do you think the saying “Eat Shit” is woven into our modern-day lexicon to begin with (there is also the prevalent saying “Shit Happens” as well don’t forget) It could be argued at this point in time that the phrase Eat Shit is a Lingual Icon. I know this post as stayed a bit here and there, but Sit Happens and if you don’t dig that then Eat Shit.

Now back to the point…..

For all those tuning in late or just skimming this post I’m writing about the difference between Old School Customer Service Vs. The Bullshit Customer Service of Today. As I mentioned at the beginning the first abomination is the Automated System which accomplishes nothing but wasting 20 to 30 minutes of your time as it simultaneously frustrating the Caller to the point of actual insanity. Then once the Caller has run the complete Automated Gauntlet they have the ability to talk to a living person.

The First Customer Service Rep. sounds like fucking Eeyorre the clinically depressed Donkey from Winnie the Pooh. I can picture the fuckers sitting slouched down inter seats, shoulders hunched over, eyes half open staring vacantly at a Computer Screen, just waiting to fucking die right there at work no less. A Caller then has to battle this emotionless and utterly unhelpful Pion’s (who’s more than likely making a noose out of their headset chord to hang themselves from the Florescent Soul Sucking office lights) monotone malarkey before the consent to allowing the Caller to speak to an alternate human being.

The Second Customer Service Rep. is some asshole who sounds like he’s bored out of his fucking mind, despises their job, and seems annoyed that the caller is bothering them. The Caller now must combat this Slacker Mentality while getting next to no where to the point The Caller feels as though they are just torturing themselves, and wonder is this shit worth it?!! If the Caller can get past this Snarky, Snide, and Often rather Rude individual asshole The Caller can advance to the next Customer Rep.

The Third Customer Rep turns out to be a throw back to the Golden Age of Customer Service. These Rep.’s are polite and professional, and this makes them extremely helpful as they can usually solve most problems rather quickly. If there is a larger issue at hand these Rep.’s will stay on the phone doing anything and everything they can until the problem is resolved. And even in the few rarer cases if after doing all they possible can to actually help a Caller they will leave you with a recommendation on how to further proceed because they really do want to help. The Rep.’s are the true blue backbone of the dying Customer Service Field, and Bless these Blissful Beings to the Four Corner’s of the Earth.

My final point is this the Companies that hire the first two types of Customer Service Reps to fucking begin with. Its enough bullshit to endure the Automated Assault, but then to follow it with yet another 2 shit shows. This is why I’m fucking sick of Big Companies/Corporations whining and crying like spoiled brats that there is no more Employee or Customer Loyalty. If you want more motherfucking money PROVIDE BETTER FUCKING CUSTOMER SERVICE, Because Without Customer’s Your No Longer a Business Man Your An UNEMPLOYED ASSHOLE.

Thanks For Reading,

Les Sober

The Rage Within

Have you ever had a wonderful customer service experience that made you feel happy, elated or even just a bit more than satisfied? Well this blog post is not for you. If you’ve been neglected, fucked over, or treated like a criminal keep on reading.

My issues began almost 5 months ago. For some reason I wanted to check my prepaid card balance on my WetZeller card. (names have been changed to protect the guilty, cuz that’s how me do in Merica.) Well it just was not right, there was nothing there. There should have been something.

Well I call in to these lovely folks and get some guy with a thick Indian accent. Pretty standard for a lot of low rate companies or tech companies. I get a canned response and dispute the charge when I find out what it is. A purchase at a Walmart. OMG NO NO NO. Yuck. I haven’t bought anything at a Walmart since I found my soul. The sneakers I bought there once succumbed to the rain. I have been through every addiction on the planet and Walmart actually provided the low point of my life. I bought their underwear. That will forever be my low. The Wets say they will get back to me in 24-48 hours.

Fast forward 3 weeks and 4 calls later. Every call I get the same canned 24-48 hour response repeatedly. The Indian guy turned out to be a blessing. It was Bulgarians, Jamaicans and gypsy thieves after that. The Jamaican woman decided that when I raised my voice mid sentence, she was going to shout into the phone at me. That was tons of fun because I had to hold back. I still did want my money back so I could not bust out with much other then lamely calling her a mean person.

My frustrations continue another week. A full month later I get a response asking for IDs, police reports, a copy of my bank statement, license, proof of residence and proof that I was in my country at the time of the transaction. Deadline:one week. Otherwise they would assume that I was completely full of shit. Now I get ID and police report but I have never been asked for proof I was in my country. I do have a smartphone so I clearly can prove it did not leave this area, but I don’t really have proof I am where I am on a daily basis. There is no need for me to be a daily consumer of anything other then food, water and oxygen. I don’t slither to a methadone clinic everyday, clock in at a job, or go to adult day care so this could be an issue.

The ironic part of all of this is this was all over $50. You would think it would be some insane amount like $5000 or even $500 but no a mere $50. This was the time I also found out the charge was in California. I’m a fucking friend in Pennsylvania who made a charge 7 hours before the fake one. So basically I would have had to hijack a plane from the local airport, convince the flight to head to LA, convince the police to escort me high speed to some random Walmart in the LA Suburbs so I could randomly buy $50 worth of bullshit, and then take a flight directly home so I could call the next day and cry fraud. I wouldn’t fly around that quickly if I stole 5 million dollars and certainly not for $50.

Luckily I had been to the doctors that day. I only go every 6 weeks so I happened to luck out. Otherwise these crooks would have absolutely taken my money. Still though I had to not only provide completely detailed receipts but had to get a “permission slip” from my doctor saying I was there. Then I had to get it notarized. I still have no clue why this was necessary other then to try and make my issue cost more then $50 for me to solve so my money could be pocketed.

Then the wait happened. Again. My EuroTrash contact would string me along a little at a time. She needed a clearer license picture. She needed the monthly statement of my charges, not just the page I printed out. It seemingly went on forever. It was only 3 months in all actuality.

Then I go the great news seemingly out of the blue. Your money has been refunded. I am not sure if this happened so suddenly because I threatened to get my local government involved. It only took 3 days after I made that promise for my money to get back to me.

The money was staring at me in my account. Yet it showed up as being a rejected refund. No one knew what was going on when I called in. I waited 2 more weeks for them to tell me it was available. So I tried to use the money right away. Decline, decline, decline. Someone then suddenly knew what they were doing and said we need to cancel your card and issue you a new one.

This is the part that got me going absolutely batshit. Why wouldn’t you have cancelled the card right away when I told you 4 months ago? Were you waiting for me to put more money on my account so you could buy some suspect meat, forbidden fruit, or earbuds that make music sound like something that is used as a torture device? Waiting for me to send in my bank statement with the account number included?

So I had to wait for this card to come in the mail an additional 2 weeks. It finally came, I gambled the money away rather quickly and chopped that shit up. It was found money so there was no need to save it or buy anything worthwhile. I put it into the same category as drug money or escorting money. It should be spent as quickly as possible.

All in all, my ordeal ended up taking me 3 days short of a full 5 months to get a refund. The extra month of waiting after they refunded me was just the cherry on top.

I sort of wish the rage would continue. It was great motivation for losing weight, running and punching things. I probably should have bought a punching bag but being the reincarnated Jew that I am and current part mad Russian I decided the wall would be better. I must say the wall held up much better then my knuckles.

The rage ended. Or a brief period. Then something worse then fraud came along.

A peppy middle aged woman lacking a sex life. She was not trying to get with me so I can still breathe. She is next in the crossfire…….

By SpaceDog

You Only Get a 1 Chance To Make a 1st Impression and They F*cked Up

Quite a while ago I was at a near by local Mall (I fucking hate Malls their a Vulgar Display of Capitalism) and We saw an entry for a contest. The prize was a White Trash Ride on Lawnmower Wet Dream. The Mower was splattered with White Trash Decals for everything from the a popular Collage, State football team, The States Flag and the Token State Symbol from tip to tail. It was such a gross case of overkill We knew we had to enter. We filled out the general information card and plopped it into the entry slot on the entry box and promptly forgot all about it.

Tuesday We got a phone call from the apparent sponsor of the Ride on Mower Contest a Smaller Alarm Company called Super Sonic Security. The Woman on the phone identified herself as Phone Drone Debbie who got our contact information off our entry card, and wanted to talk to us about Home Security AKA Alarm Company. We were all in a good mood so We decided to hear her out. So We said sure and listened to her spiel about how their company was looking to expand using word as mouth as their key strategy. Since Super Sonic Security was looking to sign up new customers they were waving this and waving that fee left and fucking right. This turned into a case of if its to good to be real deal, and My Wife and I decided there was obviously a catch and We wanted to find out what it was. At first We thought it was blatantly going to be Expensive Monthly Monitoring Fees/ Shitty Long Term Contracts. Alas We couldn’t find a hidden catch (it was fucking mind boggling really) but without any issue with costs We decided to go with the it (since We had been discussing Alarm Systems and were officially in the market for one) and scheduled a Tech to install the System the following day between 6 and 7 pm.

Well that WAS the Catch.

Wednesday 6pm came and went and by 7 I figured for whatever the reason may be the Tech wasn’t showing up for the scheduled installation. Now since I work from home and My Wife is a Nurse (who works 12 hour shifts and being an RN there is a STRICK NO PHONE POLICY the bottomline being NO CELLPHONES AT WORK.) Super Sonic Suckurity was instructed to call Me. Anyway My Wife gets home and I tell her that the fucking Tech pulled a No Show not to mention the asshole didn’t even have the professional curtesy of a fucking phone call. My Wife informed me that the Tech had called her at 6:55pm (5 minutes before he was supposed to be at Our House at the fucking latest.), but My Wife was driving so she didn’t answer (Good for her). The Tech left a rather long and completely confusing message on her voicemail. She then put her phone on speaker and played his message for me. It was the most fucking absurd load of rambling ranting I have bared witness to and I didn’t know if I wanted to kill this fuck or admire him for his horrendous display of Bullshit. As far as I can decipher the message was about how their expanding business is taking off and the schedule filled up. This I assume was the part of the message explaining the bullshit No Show accept We booked the appointment the previous night at 8:50 pm less than 24 hours ago. So the reasoning that they couldn’t fit us in made no fucking sense what so ever. One We ALREADY had an appointment scheduled, but these assholes solicited Us yet they seemed to be trying to play it off as We called them (and their too fucking busy for new customers which obviously is counterintuitive to the basic business model, NO CUSTOMERS NO COMPANY). The Tech then launches into the second part of his ludicrous message and starts babbling about expanding network and network capabilities pertaining to Geography or some shit. He then finishes his message of madness by saying that Super Sonic Security will call us back at a later date to discuss Alarm Instillation.

Needless to say this chapped My ass ROYALLY and I snatched up my phone and called the number the Sales Woman from earlier only to get a busy signal. I called right back and then again in several minutes but got the same busy signal each time. I then dialed the main customer service phone number and a guy named Jerk Off Jimmy D and I aggressively asked him what the fuck is this No Show bullshit about. Jerk Off Jimmie D tells me that I have reached an Answering Service so they can’t do a damn thing but pass on a message the following morning. I told Jerk Off Jimmie D I’d like to leave a message which was Don’t Ever Contact Me Again, You had a chance a blew it right out of your ass.

That should have been that, but I had a sneaking suspicion that I’d be getting a call from the Super Sonic Security Sales Department trying to salvage the deal. Well thats exactly what happened. A Sales Rep called apologizing and kissing My ass making a string of excuses and bullshit reasons for The No Show. I told the Rep that on a professional level if their Tech can’t make a simple appointment then I have lost any/all faith in their ability to protect a pile of shit. Second the unprofessional manner ( a pet peeve of mine is anyone I’m doing business with to act in an unprofessional) in which the situation was handled pissed me off to no end on a personal level. Finally I ended the conversation by informing said Rep that their word of mouth campaign is working the only issue is the word of mouth is that their a shitty company with shittier customer service.

We have since contracted a different and far, far superior Alarm Company to help protect Our Home Offices so alls well that ends well, and FUCK SUPER SONIC SECURITY in Their UNPROFESSIONAL ASSES.

Thanks For The Read

Les Sober

Definitive Proof Even Apple Doesn’t Know How The iCloud Actually Works

Note: The Gentlemen who left comment about how he was hacked resulting in the loss of years of work I’d like to dedicate this post to you.

A Couple of years ago when My Wife and I got new Smartphones we decided for safety reasons we would get the “Find My Fucking Phone For Me” App, BUT to do so one was required to sign up for the omnipresent mystery known as the iCloud (I believe the i stands for Idiotic) so we did just that. Everything was totally normal for the next couple of weeks as life continued unobstructed . Then one day I woke up, had my coffee, smoked a joint ,and then I picked up my phone to check one of my never ending lists of possible work projects and the list was gone. In fact all my lists had vanished along with all my work files from the last 2 1/2 years. I dropped my phone and ran to find our Iputts and all my work had disappeared there as well. I then began grabbing any and every linked computer driven device in the entire house, but every device I checked was blank my work was now officially missing in action.

I called the Apple help line and explained that I’m very pissed and even more confused as to why a service thats SOLE FUCKING JOB is to store information/photos/videos is unable to find even a single shred of my work. Obviously the Customer Service Drone was completely baffled and quickly called in a Supervisor. Again I explained the situation and again this time the Supervisor told me how utterly odd my debacle was. Over 90 minutes later I got off the phone with the Supervisor not having accomplished a single damn thing, I didn’t even get a basic explanation as to what the hell was going on.

Over the next 6 weeks I was constantly on the phone with the Apple people daily and was getting nowhere fast. Each time I’d call it was the same story all over again I’d let them know the problem, the Phone Drone would throw their preverbal hands in the air, transfer me to slick Supervisor who would tell me “This has never happened before…” and that was it. I talked to 7 different Supervisors in total none of which had a single clue as to what the problem EVEN WAS none the less attempted to fix it. Finally I had it and told the 8th and the last Supervisor that at this point not only am I extremely angry over the initial problem, but now I was equally pissed off at their company’s complete and apparent incompetence as nothing had changed since my 1st call. The 8th Supervisor had the ingenious idea of calling upon their extensive IT Department to see where they weighed in on the subject at hand. Within 3-4 days I called the 8th Supervisor (she was the only one that had the wherewithal to give me their extension so I could contact them directly, and avoid the excessive bullshit of constantly repeating my self to the front line Phone Drones.) to check in for hopefully some sort of progress report and she actually had news for me.

What Supervisor 8 told me was that the iCloud had in fact done its job which was to back up and store my shit at which point I felt a bit relieved because it sounded like finally could be fixed. I was totally wrong. Supervisor 8 continued to inform me that the IT Department had contacted her earlier in the day and gave her their official report. In their report the IT Department stated again first and foremost that the iCloud had done its official and designated back up job, BUT the problem was that instead of storing my work in its proper spot the Cloud in its infinite wisdom stored it somewhere else. The IT Department concluded their report with that as of now they had ABSOLUTELY NO IDEA WHERE THE CLOUD STORED MY WORK so they obviously can’t do shit until they located where my work was indeed stored at within the Cloud.

This is where our story ends readers because to this very day years later The Apple IT Department has been absolutely unable to locate a single piece my work not a single word.