Quite a while ago I was at a near by local Mall (I fucking hate Malls their a Vulgar Display of Capitalism) and We saw an entry for a contest. The prize was a White Trash Ride on Lawnmower Wet Dream. The Mower was splattered with White Trash Decals for everything from the a popular Collage, State football team, The States Flag and the Token State Symbol from tip to tail. It was such a gross case of overkill We knew we had to enter. We filled out the general information card and plopped it into the entry slot on the entry box and promptly forgot all about it.
Tuesday We got a phone call from the apparent sponsor of the Ride on Mower Contest a Smaller Alarm Company called Super Sonic Security. The Woman on the phone identified herself as Phone Drone Debbie who got our contact information off our entry card, and wanted to talk to us about Home Security AKA Alarm Company. We were all in a good mood so We decided to hear her out. So We said sure and listened to her spiel about how their company was looking to expand using word as mouth as their key strategy. Since Super Sonic Security was looking to sign up new customers they were waving this and waving that fee left and fucking right. This turned into a case of if its to good to be real deal, and My Wife and I decided there was obviously a catch and We wanted to find out what it was. At first We thought it was blatantly going to be Expensive Monthly Monitoring Fees/ Shitty Long Term Contracts. Alas We couldn’t find a hidden catch (it was fucking mind boggling really) but without any issue with costs We decided to go with the it (since We had been discussing Alarm Systems and were officially in the market for one) and scheduled a Tech to install the System the following day between 6 and 7 pm.
Well that WAS the Catch.
Wednesday 6pm came and went and by 7 I figured for whatever the reason may be the Tech wasn’t showing up for the scheduled installation. Now since I work from home and My Wife is a Nurse (who works 12 hour shifts and being an RN there is a STRICK NO PHONE POLICY the bottomline being NO CELLPHONES AT WORK.) Super Sonic Suckurity was instructed to call Me. Anyway My Wife gets home and I tell her that the fucking Tech pulled a No Show not to mention the asshole didn’t even have the professional curtesy of a fucking phone call. My Wife informed me that the Tech had called her at 6:55pm (5 minutes before he was supposed to be at Our House at the fucking latest.), but My Wife was driving so she didn’t answer (Good for her). The Tech left a rather long and completely confusing message on her voicemail. She then put her phone on speaker and played his message for me. It was the most fucking absurd load of rambling ranting I have bared witness to and I didn’t know if I wanted to kill this fuck or admire him for his horrendous display of Bullshit. As far as I can decipher the message was about how their expanding business is taking off and the schedule filled up. This I assume was the part of the message explaining the bullshit No Show accept We booked the appointment the previous night at 8:50 pm less than 24 hours ago. So the reasoning that they couldn’t fit us in made no fucking sense what so ever. One We ALREADY had an appointment scheduled, but these assholes solicited Us yet they seemed to be trying to play it off as We called them (and their too fucking busy for new customers which obviously is counterintuitive to the basic business model, NO CUSTOMERS NO COMPANY). The Tech then launches into the second part of his ludicrous message and starts babbling about expanding network and network capabilities pertaining to Geography or some shit. He then finishes his message of madness by saying that Super Sonic Security will call us back at a later date to discuss Alarm Instillation.
Needless to say this chapped My ass ROYALLY and I snatched up my phone and called the number the Sales Woman from earlier only to get a busy signal. I called right back and then again in several minutes but got the same busy signal each time. I then dialed the main customer service phone number and a guy named Jerk Off Jimmy D and I aggressively asked him what the fuck is this No Show bullshit about. Jerk Off Jimmie D tells me that I have reached an Answering Service so they can’t do a damn thing but pass on a message the following morning. I told Jerk Off Jimmie D I’d like to leave a message which was Don’t Ever Contact Me Again, You had a chance a blew it right out of your ass.
That should have been that, but I had a sneaking suspicion that I’d be getting a call from the Super Sonic Security Sales Department trying to salvage the deal. Well thats exactly what happened. A Sales Rep called apologizing and kissing My ass making a string of excuses and bullshit reasons for The No Show. I told the Rep that on a professional level if their Tech can’t make a simple appointment then I have lost any/all faith in their ability to protect a pile of shit. Second the unprofessional manner ( a pet peeve of mine is anyone I’m doing business with to act in an unprofessional) in which the situation was handled pissed me off to no end on a personal level. Finally I ended the conversation by informing said Rep that their word of mouth campaign is working the only issue is the word of mouth is that their a shitty company with shittier customer service.
We have since contracted a different and far, far superior Alarm Company to help protect Our Home Offices so alls well that ends well, and FUCK SUPER SONIC SECURITY in Their UNPROFESSIONAL ASSES.
Thanks For The Read
Les Sober 